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You have questions, we have answers.
WHY DO AI-GENERATED VISUALS SOMETIMES LOOK STRANGE OR INACCURATE?
AI-generated visuals can sometimes appear off because the AI is interpreting patterns and probabilities from vast amounts of image data. If it doesn't fully understand the context or if the data it was trained on is incomplete, the result can be images that feel a bit funky—like oddly shaped objects, strange proportions, or unusual color choices. It’s a result of the AI trying its best to guess what you're asking for, but not always nailing it perfectly.
HOW DOES AI LEARN TO CREATE BETTER VISUALS?
AI learns to generate visuals through a process called "training." We feed the AI vast datasets of images, so it can learn patterns, shapes, colors, and relationships between objects. Over time, the AI uses this data to improve its understanding of how things should look. As more images are added and feedback is given, the AI refines its ability to create more accurate, realistic, and visually appealing results.
WILL AI GET BETTER AT GENERATING VISUALS OVER TIME?
Absolutely! AI is constantly improving as we update it with more data, better algorithms, and feedback from users. The more feedback the AI receives and the more diverse the image data it processes, the better it becomes at creating visuals that match your expectations. Over time, the images will become more detailed, accurate, and aligned with your vision.
HOW CAN I HELP AI CREATE BETTER VISUALS?
Providing clear, detailed instructions can help the AI generate better images. The more specific you are about what you want (colors, shapes, objects, style), the more likely the AI is to deliver something closer to your vision. Here are 4 ways to improve your outcome:
1. Choose a template that reflects the natural setting where your product is typically used
Example: If your product is found in a bathroom, choose a "bathroom" template
2. Be accurate with scene composition, product sizing and prop placement
To keep the scene realistic, maintain accuracy in the layout, the scale of the product, and how props are arranged.
3. Be clear and specific with the descriptions in the "add a prompt" section
The more detailed and precise you are with your request, the better. Instead of asking for "a house," try something like "a modern two-story house with large windows, a red brick exterior, and a green lawn."
4. If a scene or prop is not working, remove and try another
Sometimes certain props or backdrops might not generate the results you are hoping to achieve. Remove and replace with something new and see if that solved the problem. Sometimes the simpler the better!
I'M ON A FREE PLAN, HOW MANY FREE PHOTOS CAN I GENERATE?
You can generate 20 photos on a free plan and download a low-res/watermarked version of your edited content.
I'M A PAID SUBSCRIBER, HOW MANY PHOTOS CAN I GENERATE?
Basic memberships can generate 250 photos per month in the AI studio.
Standard memberships have unlimited photo generations in the AI studio.
DOES THE CONTENT I CREATE IN AI STUDIO COUNT TOWARDS MY SOONA DIGITAL STORAGE LIMIT?
Yes, any content you generate in the AI studio counts towards your soona digital storage limit.
CAN I UPLOAD MY OWN CONTENT TO THE AI STUDIO?
You betcha! Navigate to the media editor tab on the left hand side of your dashboard and then select AI studio. This will prompt you to upload photos.
CAN I EDIT SOONA GENERATED CONTENT IN THE AI STUDIO?
Yes! Navigate to your gallery and select any of your edited soona photos. On the left hand side of your photo, select AI studio. This will launch you into the studio.
I DON'T SEE THE TEMPLATE I'M LOOKING FOR... HOW CAN I REQUEST ONE?
Feel free to send your requests to hey@soona.co and we will note them for our upcoming releases.
THE AI STUDIO ADDED SOMETHING I DON'T WANT TO THE IMAGE, IS THERE A WAY TO REMOVE IT?
Yes! If you wanted to add a jaguar cat to the photo, but the AI studio added a Jaguar (car) you can type "jaguar -car" in the scene input field (don't forget the minus sign!) and it will remove it from the image.
HOW MANY IMAGES CAN I GENERATE AT A TIME?
You can generate 1, 2 or 4 images at a time. When you're in the AI studio, you can select "studio options" on the bottom left hand of the screen. From there, you can change the number of images you generate each time.
WHERE CAN I FIND MY PHOTO GENERATIONS?
As you generate images, they will be uploaded to the "recents" album of media editor.
WHY IS MY CONTENT HIDDEN?
Creating NSFW or explicit content is not allowed with AI studio. If we detect an image that may be explicit we will hide it and refund your credit. If you are not sure why you are continually generating hidden images, try tweaking the prompt or elements in the scene and generating again.
IF I CANCEL MY SUBSCRIPTION, WHAT HAPPENS TO MY REMAINING PHOTO GENERATIONS?
If you cancel your subscription, you will have your photo generations until the end of your billing period.
WHY DOES THE IMAGE LOOK FAKE OR RENDERED?
To achieve a maximum of photorealism, the AI will always try match the mood, lighting and properties of the scene to your product. This also means that it has learned that if one element (like your product) looks fake, 3D or like a mockup, the whole scene also might have been generated with 3D and match that look.
I'M HAVING AN ISSUE WITH AI STUDIO, WHERE CAN I GET SOME HELP?
To reach support, please email hey@soona.co or text us at (512) 270-3331 .