beta tools faq

why don’t I have access to these tools?

we’re currently testing this feature with our clients who have bulk photo credits before releasing to a wider audience. get access by purchasing 50+ photo credits. 

to gain access: click on the purchase credits link in the left navigation. payments can be made directly with a credit card. your photo & video credits are available immediately. the new AI tools will also unlock immediately upon purchase. 

how long is the beta?

until further notice!

what is your refund policy?

soona does not provide refunds. if you are not thrilled with your content we will make it right! please reach out at hey@soona.co and we’ll work together to create content you love.

what do contributors have access to if they are preferred?  

contributors will have access to the media editor tools on preferred accounts they have access to. however, they will not have access to the media editor tools on their own account, unless their own account is also beta access.