Frequently asked questions
What should I book?
If you need help figuring out what to book, contact us here with some information on your goals and our crew will help you build a booking that fits your needs.
How can I cancel my booking?
Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking, you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here.
Can I create photo and video in the same booking?
Yes, soona supports photo and video in the same booking. To set this up, email our team at hey@soona.co and we'll build out the right plan for you.
Can I bring my own models to my shoot?
Yes, you can bring your own models to your soona shoot instead of using soona models.
Please note: if you bring models from an outside agency, soona cannot guarantee that their usage rights contracts will match soona's standard usage rights. We recommend confirming rights terms directly with your agency before your shoot.
If I need content re-edited, how long does it take?
Re-edits are typically delivered within 72 hours of your request. For urgent timelines, mention this when submitting your re-edit request and we'll do our best to prioritize it.
The wrong card was charged for my subscription, how do I fix this?
To fix an incorrect charge, first verify which card is set as your primary payment method in your Account Settings. If the wrong card was charged, contact our support team and we'll resolve it promptly.
Can you create recipe videos?
Yes! soona can create recipe videos. Our team has experience producing step-by-step food and beverage content. Contact our team to discuss your project.
I am trying to join my shoot but receiving an API Endpoint error in the live chat.
If you receive an error message in the booking's live chat that states "The API endpoint is invalid. Please verify the API call." please refresh the page. If the problem persists, log out, clear cache and cookies, and try once more! If that still does not do the trick contact us here and we'll look into it.
Questions? Contact us at hey@soona.co.