How the scheduling process works at soona
What happens when your products arrive at the studio?
- Unpack the product
- Ensure everything that was delivered is photo-ready (clean, undamaged, and styled as intended)
- Take quick photos of the product
- Add those photos to the inventory section of your booking
Intake is the process of receiving, inspecting, and logging your products when they arrive at the studio. Once intake is complete, our scheduling team is notified that your products are in the studio and we can proceed with shoot coordination.
What do you need to complete before your shoot is scheduled?
Before we can schedule, visit the Details tab of your booking and complete all required to-do items. This includes:
- Telling us your shoot goals
- Choosing your model selections and/or submitting your grocery shopping list on the pro services tab (if you booked these pro services)
- Filling out your availability for scheduling
- Submitting your shot list
What happens after you complete the required to-do items?
After you finish all required to-do items, our scheduling team typically reaches out within 1–2 business days to confirm your shoot date. Timing may vary based on pro services coordination and studio availability.
Once all required items are complete, our scheduling team will:- Review your booking
- Coordinate your pro-services (if you added any)
- Get you on the calendar for our first available date and time
You will receive an email with your scheduled date and time once we have you on the calendar. If that time does not work for you, please respond to the email directly and let us know you'd like to reschedule. If you need to reschedule, we require at least 2 business days' notice. Reschedules requested with less than 2 business days' notice may be subject to fees. View our full reschedule policy.
Your presence is required for all shoots, so please confirm your scheduled time works for you. If it doesn't, just reach out and we'll get you rescheduled.