How to Request Transparent PNGs That Preserve Shadows
This article explains how to request transparent PNGs that preserve product shadows and the requirements and considerations for ensuring quality across platforms.
Summary
- soona can produce transparent PNGs that retain shadows. Requests are handled via the re-edit workflow and require specific add-ons per image.
What’s required to get transparent PNGs with shadows
- Submit a re-edit request for each edited photo you want converted to a transparent PNG with shadows.
- Two add-ons are required per image:
- Transparent Background add-on — $9 per image
- Photoshop It add-on — $9 per image
- Combined cost: $18 per image
- The Transparent Background + Photoshop It combination is separate from the Amazon white background add-on; ordering the white-background add-on does not produce transparent PNGs with shadows.
How to request the edit (step-by-step)
- Open the edited photo in your gallery.
- Select the photo you want re-edited.
- Click the "request re-edit" button.
- In the re-edit text box, clearly state that you need transparent PNGs with shadows.
- Add the required add-ons (Transparent Background and Photoshop It) for each image.
Processing and scheduling notes
- Re-edits are available for edited content.
- Studio scheduling and turnaround can be affected by calendar availability; rush options are available if you need faster delivery.
Troubleshooting and best practices
- If a re-edit request is pending, it may be awaiting clarification on the requested edits. Provide clear, specific instructions in the re-edit text box to avoid delays.
- Confirm that you’ve selected the correct add-ons (Transparent Background + Photoshop It) — other background or white-background add-ons do not produce transparent PNGs with shadows.
Additional resources
- Detailed information about photo premium edits and add-ons is available on the photo premium edits support page.