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      1. SOONA HELP CENTER
      2. AI TOOLS
      3. AI STUDIO

      MEDIA EDITOR FAQs

      WHAT'S THE DIFFERENCE BETWEEN AI EDITS AND PREMIUM EDITS?

      Premium edits are completed by the soona post-production crew. AI edits are completed by you through our media editor tool!

      WHERE CAN I FIND THE IMAGES I CREATED WITH MEDIA EDITOR?

      The AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

      WHAT IF I DON'T LIKE MY MEDIA EDITOR EDITS?

      If you aren’t happy with the edits created with media editor, you submit a re-edit request by selecting the photo you'd like us to re-edit, click the "request re-edit" button and then write in the text box what you would like us to re-edit.

      We'll deliver your re-edits as soon as possible. If any of your requests require additional clarification or charges, we'll reach out. 

      HOW CAN I REMOVE THE BACKGROUND FROM AN IMAGE?

      1. Select an image to edit from the main gallery or from a booking gallery
      2. Select “remove background” from the left sidebar navigation
      3. Click “remove background”
      4. Watch the magic ✨
      5. Click “save” and download your image

      HOW CAN I CHANGE THE BACKGROUND OF AN IMAGE?

      1. Select an image to edit from the main gallery or from a booking gallery
      2. Select “change background color” from the left sidebar navigation
      3. Click “change background color”
      4. Enter a HEX code. Adjust hue / tint.  Alter lightness and saturation. Reset adjustments. 
      5. Click “save” and download your image

      Note: original image must be purchased before saving / downloading your AI edits.

      WHAT FILES ARE SUPPORTED BY MEDIA EDITOR?

      .JPG and .PNG are both supported by the Media Editor tool.

      CAN I EDIT GIFS OR VIDEOS?

      Not yet! We are constantly working to improve our tools. To stay in the know about our latest updates be sure to subscribe to our newsletter.

      DOES MEDIA EDITOR REQUIRE ADVANCED EDITING SKILLS?

      The Media Editor tool was designed to be user-friendly and intuitive. you do not need advanced editing skills to use it effectively. Tt is suitable for both beginners and experienced users alike.

      CAN I EDIT MULTIPLE IMAGES AT ONCE?

      You can edit one image at a time. We are constantly working to improve our tools! To stay in the know about our latest updates be sure to subscribe to our newsletter.

      HOW CAN I DOWNLOAD THE IMAGES I GENERATE WITH MEDIA EDITOR?

      The AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

       

      Questions? Email us at hey@soona.co or text us at 512-270-3331 during business hours (8am-4pm MST).