media editor faqs

what is the difference between AI edits and premium edits?

premium edits are completed by the soona post-production crew. AI edits are completed by you through our media editor tool!

where is media editor available?

media editor is currently in beta. it’s available on purchased images and for customers enrolled in soona preferred only. click on any purchased image to try it! you can also preview the media editor on unpurchased images. coming soon… media editor for gifs and video. we know. we can’t wait either!

where can I find the images I created with the media editor?

the AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.

what if I don’t like my media editor edits?

if you aren’t happy with the AI edits created with media editor: submit a re-edit request by selecting the photo you'd like us to re-edit, click the "request re-edit" button and then write in the text box what you would like us to re-edit.

we'll deliver your re-edits as soon as possible. if any of your requests require additional clarification or charges, we'll reach out. 

is the Media Editor tool free?

you can currently access the media editor if you are a part of the preferred program or purchase preferred credits.

how do I become preferred if I want access to Media Editor?

you can become a part of preferred by logging into your soona account. click on the purchase credits link in the left navigation. payments can be made directly with a credit card. your photo & video credits are available immediately. the new AI tools will also unlock immediately upon purchase. 

how can I  remove background from a picture?

  1. select an image to edit from the main gallery or from a booking gallery
  2. select “remove background” from the left sidebar navigation
  3. click “remove background”
  4. watch the magic ✨
  5. click “save” and download your image

how can I change the background color?

  1. select an image to edit from the main gallery or from a booking gallery
  2. select “change background color” from the left sidebar navigation
  3. click “change background color”
  4. enter a HEX code. adjust hue / tint.  alter lightness and saturation. reset adjustments. 
  5. click “save” and download your image

note: original image must be purchased before saving / downloading your AI edits.

what file formats are supported by the Media Editor tool?

.jpg and .png are all supported by the Media Editor tool.

does the Media Editor tool support GIFs and videos?

not yet! we are constantly working to improve our tools. to stay in the know about our latest updates be sure to subscribe to our newsletter.

can I use Media Editor on mobile devices or is it desktop only?

Media Editor is desktop only for now. we are actively working on bringing it to a mobile experience. to stay in the know about our latest updates be sure to join our newsletter.

is the Media Editor tool user-friendly for beginners or does it require advanced editing skills?

the Media Editor tool was designed to be user-friendly and intuitive. you do not need advanced editing skills to use it effectively. it is suitable for both beginners and experienced users alike.

can I edit multiple images at once with the Media Editor tool?

you can edit one image at a time. but we are constantly working to improve our tools. to stay in the know about our latest updates be sure to subscribe to our newsletter.

how can I download my images from the Media Editor tool?

the AI edits you create can be found in your reservation gallery under “my edits” or in your edits album.