Frequently asked questions: Editing edition
Photo Edits
What if I want to make changes to my edits?
soona is happy to offer re-edits on any purchased assets if your photos have already been delivered. Follow these steps to submit a re-edit we'll deliver your updated gallery as soon as possible.
Can you adjust the background color to my brand color?
Yes! You can change the background color yourself using soona’s AI Studio OR we are happy to change it for you with our editing services. You can share the HEX code or reference image you’d like to match in your editing notes or in a re-edit request if your photos have already been delivered.
Can you make the background solid white?
Absolutely! You can change the background color using soona’s AI Studio or have our editors do it for you with a $9 Pure White add-on.
How do I request to have my product color changed?
At checkout, select the "photoshop it" add-on and let us know what color the product should be. If you have the HEX code, that will help us color match perfectly.
If you are submitting a re-edit, type in the notes section that you would like us to photoshop the color of the product and we will update to whatever HEX code you provide.
Can you replace the background with a picture?
We would be happy to swap out the background. You can do this with soona’s AI Studio or request our editors do it for you with a $9 ‘photoshop it’ add-on. If you’d like us to handle it, please provide the photo to us at hey@soona.co and we’ll get started!
These photos look dull.
We always want to make your photos right for you. We can adjust the color/contrast to help bring your vision to life. Submit a re-edit through these steps and we’ll deliver your updated gallery ASAP.
These photos are too dark.
We are happy to adjust the exposure for you. Submit a re-edit by following these steps and we’ll deliver your updated gallery as soon as possible.
The color of the products is not correct.
Our post production team can go back in and adjust the colors/tones through a re-edit. Please send along a reference image to match to hey@soona.co once you have submitted your request.
The shadow was removed.
We can add shadows back into your photos with a re-edit - just let us know that’s what you’d like to do in your notes and we’ll update your gallery as soon as possible.
These edits don’t match your website examples.
If your photos don't match our website examples, please email us at hey@soona.co with a few examples of the edits you're looking for and we'll make it right.
My edits look different than my last shoot.
We do our best to match your previous shoot's style, but if you notice inconsistencies, please email us at hey@soona.co and we'll make it right.
I need an additional crop - how can I request this?
soona can export additional crop sizes for $9 per crop. If you are a Standard plan subscriber, additional crops are included for free. To request a crop, submit a re-edit request.
Video Edits
Can we do a split-screen video?
Yes! soona can stitch two clips together into a split-screen video with a $99 Pro Edit add-on. See all video premium edits here.
Can we change the background color?
It's out of scope to change the background color in video assets but we are happy to make global adjustments to the color tone or exposure of your video assets.
Questions? Contact us at hey@soona.co.