POST-SHOOT HANDLING AND POLICIES

POST-SHOOT HANDLING

• perishable items & grocery props: these items are discarded after the shoot unless they are dry goods or have a stable shelf life of over 2 weeks, in which case they may be kept for continuation shoots but not for storage
• post-shoot timeline: we begin the desired post-shoot option 5 business days after your shoot, allowing time to adjust your post-shoot option if necessary. products not booked for a continuation shoot will incur FastPass fees if not scheduled within 14 days
• storage options: with FastPass, you can store your package at soona, secure faster scheduling, and save on shipping time and costs

FASTPASS & STORAGE DETAILS

• FastPass details: includes storage of products on one shelf measuring 48"w x 24"d x 18"h. a recurring fee of $49 is billed monthly on the signup anniversary using the last card on file. note: canceling fast pass storage does not result in prorated billing
  • oversized items: additional fees apply for storage beyond the membership scope or specialized conditions
• payment method failure: if payment fails and remains unresolved within 14 days, it is treated as a cancellation. update your payment method promptly to avoid cancellation and product disposal

RETURN SHIPPING

• return shipping cost: the lowest-cost shipping label from USPS, UPS, or FedEx is selected based on your package's dimensions and weight. costs, including a $20 handling fee, are charged to your payment method
• providing your own return label(s): email your digital return labels to hey@soona.co, ensuring package dimensions and weight are confirmed with us beforehand. a $20 handling fee applies. please note, that we only accept digital labels and require you to arrange pickup for carriers other than UPS, USPS, or FedEx
• rush returns: for expedited processing, contact us by 10 AM local studio time to ensure a same-day pickup. additional charges may apply
• international returns: send a paid return label and required documents (customs forms, invoices, etc.) to hey@soona.co within 7 days of shoot completion. we process these within 3 business days. note: we're not responsible for customs duties or costs, and cannot handle customs delays

RESPONSIBILITY FOR CLIENT PRODUCTS

• maintaining packages: soona is responsible for maintaining and moving clients' packages during production and is dependent upon the client's post-shoot option
• loss and damage: if a loss occurs within the studio, soona will inform the client within 10 business days and reimburse up to 50%  or $400 (whichever comes first) of the wholesale cost of the lost or damaged products
• condition of products: products handled during our shoots, including intake, photography, and video processes, will show visible signs of use. understand that these items may not be resellable as new, and soona is not liable for wear and tear from handling, styling, or shipping

PRODUCT CATEGORIES SOONA CAN HANDLE

SUPPORT

for any inquiries or further assistance post-shoot, please contact our support team. we are dedicated to ensuring a smooth and satisfactory experience with your products at soona