Mokker In-Depth
      Back to home
      1. SOONA HELP CENTER
      2. MOKKER
      3. Mokker In-Depth

      SOLVING WRONG CUTOUTS

      If the AI did not remove the background as expected

      When uploading Products to Mokker, the AI removes the background automatically and leaving you with the cutout. In 99% of cases, this works flawlessly. However, there are some rare cases where this fails.

       

      There are several reasons why this could happen:

      1. Even a human would not know. A company that sells decorations might upload a table with decoration and expects the table to be removed, while a furniture company would like to have the table only. The AI has to decide and might guess wrong what you need

      2. Sometimes the cutout is harder when the object and the background are of a similar color and/or brightness.
      3. This is especially true with glass and transparent objects.
      4. If you have multiple objects in your photo, the AI might cut out all of them or just one
       

      How to solve this:

      If the AI detects that the uploaded image is already cut out (the edges of the corners are already transparent), it will not remove anything.

      • This means you can use other tools like remove.bg or just photoshop/gimp to cut out your product on your own before uploading it to mokker.
      • If the quality of the cutout is low, try another photo of your product or one with a higher resolution

      You can use also tools like this one to add a transparent paddi

      with these settings: rgba(0,0,0,0)